Acceptable Use Policy

Last updated: 18 May 2026.

This is what you can’t use SimplyRoam VPN for, and what happens if you do. It supplements our Terms of Service.

Prohibited uses

• Child sexual abuse material. Possessing, producing, accessing, or distributing CSAM is prohibited under the Protection of Children Act 1978. We cooperate fully with law enforcement on CSAM matters.
• Fraud. The Fraud Act 2006 covers fraud by false representation, by failing to disclose information, and by abuse of position.
• Unauthorised access to computer systems (Computer Misuse Act 1990): hacking, brute-force attacks, denial of service.
• Copyright infringement (Copyright, Designs and Patents Act 1988). We respond to valid copyright takedown notices submitted via our abuse-report form within 72 hours.
• Spam, phishing, port-scanning, or hosting malware command-and-control infrastructure.
• Operating a service that re-sells access to the tunnel to your own customers without our written agreement.

What we do when an abuse report arrives

1. We acknowledge the report within 72 hours of submission through our abuse-report form.
2. We can correlate complaints to a paying customer only by working with our partner data centre, where the data exists at all (we retain only minimal logs, see our Privacy Notice).
3. If a breach is established we suspend the account immediately and may terminate without refund.

Law enforcement requests (UK)

Valid UK law-enforcement orders served on us under RIPA / Investigatory Powers Act 2016 are responded to within 48-72 hours. We can only produce data we hold; we deliberately keep that set small.

Reporting abuse

Use our abuse-report form with: the apparent abuse type, your evidence (logs, timestamps in UTC, source IP if you have it), and your contact details. The form routes straight to the safety inbox.

SIMPLYSIM SOLUTIONS LTD · Registered in England & Wales, company number 16302568 · ICO registration ZB960469 · Contact: simplyroam.co.uk/contact